You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Reply from StubHub UK. StubHub was pressing hard to get money. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. We'll email you when an event is canceled. Prefer a cash refund instead? Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Copyright 2023 CBS Interactive Inc. All rights reserved. Worth to consider! Please enter valid email address to continue. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Those will be paid out by the end of May. And for that, the law is on your side. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. If you have tickets, the first thing to do is decide what you want. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Coupons can be applied to one or multiple StubHub. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. StubHub and several more of these. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. It depends on where they got those tickets. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . If you purchase a product or register for an account through one of the links on our site, we may receive compensation. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Not surprisingly, this new policy has been heavily criticized. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Save my name, email, and website in this browser for the next time I comment. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. The event was canceled and turned into some online-only baloney. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Irvine, CA 92606. Today 3/27 #Stubhub updated their policy for CANCELED events. / CBS New York. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Join us for a free, virtual event for International Women's Day on March 8! All Rights Reserved. Some have received refunds, StubHub said, "in jurisdictions where they are required. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Open the SeatGeek app. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). [1]You already know that. The agent will be able to grant you a refund if your scheduled event has been canceled. With the economy suffering due to COVID-19, customers want their money back, from all sides. Tel: 205.795.6588 If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. We certainly hope they do. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Learn more about disclosing health and safety requirements on your listing. Overall, the website has very good customer service & refund policy. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. In the past, cancellation prompted a full refund from the online ticket broker. Filled out the block for reason. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . Simply go to your. Events that were postponed or rescheduled wont be refunded, Fowlks said. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. What are the consequences if I dont comply with these health and safety policies? If you don't, we may cancel orders and charge you as provided in our User Agreement. News provided by The Associated Press. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. StubHub is offering the retroactive refunds now because the live events industry is opening back up. We will process the refund to your original payment method within 5 days. Farley said refunds should be a piece of cake. Through it all, Marketplace is here for you. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. Receive a full refund of your purchase, 2. All rights reserved. Its just missing with no explanation. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Daphne, AL 36527 pic.twitter.com/onFRrGVh6S. Your donation today powers the independent journalism that you rely on. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Avoid close contact with people who are sick. This may include details from your tickets (so be sure to keep them), or information from the event venue. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Jackson, MS 39216 Avoid touching your eyes, nose and mouth with unwashed hands. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. For third party ticket resellers, it gets even more complicated. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. 199 Fremont Street, 4th Floor Sorry we couldn't be helpful. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Buyers turn to credit card disputes to recoup cash. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. StubHub normally sells almost $5 billion in tickets a year. FORTUNE may receive compensation for some links to products and services on this website. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Cookie Settings/Do Not Sell My Personal Information. Read more about event statuses. It doesn't look like the case has officially seen the courts yet. Set your price or use our recommended price and tap List tickets. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Required fields are marked *. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. You might noticed something is missing. StubHub recently stopped offering cash refunds for canceled or postponed events. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. We rely on your financial support to keep making that possible. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Those will be paid out by the end of May. February 16, 2021 March 13, 2020 by Brett Goldberg. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Unfortunately, as our complaint alleges, StubHub is breaching its . Terms at draftkings.com/sportsbook. 2023 www.jsonline.com. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Suite 1800 Financial Center 2875 Michelle Dr., Ste. Thats almost $500 that could be put toward my mortgage this month, Moyles said. To learn more or opt-out, read our Cookie Policy. Customers can choose to keep their credits if they like. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. It was no problem canceling New York City hotels. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. Unfortunately you will not be entitled to a refund. Customers can choose to keep their credits if they like. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Terms & Conditions. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Kimmel says its not as hard as you might think. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. The fired Google engineer who thought its A.I. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. Seamlessly, a full refund will be reimbursed to your account. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Theyve only suspended them. StubHub's return policy is called the "FanProtect Guarantee". Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Tap Tickets in the navigation bar at the bottom. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. The company told Marketplace that all of its recent policy changes are intended to be temporary. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. I still printed out the notice of dispute. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Thats everything that we can tell you about StubHubs returns and refunds policy! Customer service all the way to your seat, 2000-2022 StubHub. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. Straight-up refunds for purchases from official outlets. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. All rights reserved (About Us). With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Yes StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. * 21+ (19+ CA-ONT) (18+ NH/WY). The credits are valid through the end of 2022. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. But, unfortunately, most are canceled for now due to the coronavirus. If the event is canceled and not rescheduled, you will get a refund. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. That customer may need to try and exchange those tickets, or attend the rescheduled date. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Viagogo, a tickets marketplace, bought StubHub in February 2020. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Sucker punch in OVC tournament leads to 3 ejections. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Tel: 251.432.1600 McMillan has had a StubHub account since 2017. 2023 Cox Media Group. StubHub notes it was the first to offer the 120% credit for canceled purchases. College basketball conference tournament predictions: Picks for every mens league. StubHub will refund your money if an event is cancelled or moved. Payouts delayed for events before COVID-19 shutdowns. It had already been disbursed to the sellers. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Explain your scenario, and provide any applicable evidence. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. If you've purchased tickets, you'll . How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. All Rights Reserved. Prefer a cash refund instead? Receive a coupon for 120 percent of your original. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Customerscomplained to the press andfiled lawsuits. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Its no longer giving refunds, just coupons. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. You can apply this coupon toward multiple StubHub events in the same currency. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". Were committed to guiding you towards the resources you need to answer questions about your event. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected].
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