There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? You could get a Dart Charge penalty charge notice for several reasons. She inadvertently crossed and recrossed the dart crossing by accident. I have just returned home to find a fine for when I crossed on 17/04/2015 They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. Check your bank account when you think a payment has been taken twice when you used the Dart charge. Isnt that 180 degrees to what should be happening, why are people being criminalised for nothing in this system of corporate racketeering. I just got a letter this morning for my journey dated 05/09/2015, but only for one way. Clamped. Quote your charge notice number and explain why you believe the penalty is wrong. One place for strangers to pay would be helpful. I think it should be extended to at least two weeks, or since they have the cars data in their database send a letter or an email reminder to the owner of the car automatically. If I had known that I had to pay, I would have definitely paid! Britain wake up to reality! If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). There were a number of road work signs and some divertions but no blue signs. They have all our details, and can send out a fine snappy enough. ICO No: ZB338550. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. a) There has to be a problem somewhere with a system that is issuing Charge certificates/invoices) whatever you like to call them) when payment has been made. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. When asking the lady there which dates I am missing the could not tell. You should appeal this. (7) I just forgot. I would also like a refund of the toll which I had to pay again when you contacted me on the 20/05/2015, which may I also add is a lot longer than the 14 days grace you are supposed to offer but in fact it is 75 days after I crossed and PAID. The charge can be paid online, by phone, or at a retail location. I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. MoneyNerd a trading name of MoneyNerd Limited, registered in England (12915403). Maybe you forgot to pay or deliberately didn't pay the toll. The fine is reduced to 35 if you . I paid 5.00 online immediately using my phone. So you are not out of the wood yet. This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. Hopefully that is the end of that. The 5 we paid is just sitting on an account to be used against future crossings. Form 1000 dart Dart Flights Pentathlon 10 Ultra Thick 10 Micron Std Blue. Details A copy of the Penalty. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. Have 4! Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. I see no other reason then a money making scam for using it to make more money in fines. If you call them, you may be able to pay over the phone then and there anyway. So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry. I also paid before getting fined, well you do when you suddenly remember after a holiday!! Must be easier and more cost efficient to erect some clear signs than send out payment demands! That being said, my brother just recieved 2 PCN's for a crossing in August. I had no idea. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. . Will they nail us for failing again to pay within 24 hours? In August my wife who is a Chinese Citizen also resident in China and for whom Mandarin is her first language was caught up in the motorway closures when the M20 was closed when a lorry got stuck under the bridge. I think this is an absolute disgrace! do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. And now Im getting penalty straight away? Your email address will not be published. I did this right away on-line and was emailed a receipt. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? Find your local Trading Standards office here. Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. 2 months later, a letter in French and posted in Sweden arrived at our Swiss address. We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. This system has to be one of the worst conceived forms of moronism in whole government. Good luck. I called them and appealed but appeal was rejected and they said my payment will be held it on account of future crossings. With my best wishes for always evading the Penalty Voodoo. I didnt noticed that I have to pay for crossing. The crossing fee will be added to the Penalty Charge Notice. Ive realised today is 11 days since I forgotten to pay the crossing. Just to check, the DVLA gives the details of my address for the PCN letter? I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). We used to have customer who regularly cost us parking tickets, and they ran up a debt. We will be contacting more the Agency and looking for assurances that signage will improve. Couldnt believe it Thank you for this page guys. NOT a happy bunny! Has anyone actually gone to court with this? What do I do if the car is a mobility car for disabled as we never payed toll before . How do I submit a Dart Charge appeal? Ive just received 2 letters from JBW claiming that I owe a total of just under 400 for crossing the Dartford crossing on the 28/6/2015. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. Enjoy a worry-free journey and dont return to a big fine, There are plenty of ready-made apps that do the same thing for Android users too. I was not prepared to make this payment as I have no need to make the crossing again. First time ive ever been down that neck of the woods. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since.. again an easy way of getting money out of the driving public. .. so Im delighted and offer to pay. Local residents put up with enough and should not be put out further by the crossing. If this is the first time you have forgotten to pay, then you will get a chance to pay within 14 days of a notice being sent to you. Make sure you swerve the fine with APH.com here. Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. Choose this template Start by clicking on "Fill out the template" 2. I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. Of course I do. Pause Prepares the Mind of the Auditor to Receive Your Message Herbert Spencer said that all the universe is in motion. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? I have recorded the voice stating that the payment has been taken for the outstanding crossings. We will continue to press for a change to the information and signage informing motorists how to pay. However, the website is not clear if it has taken payment with relation to last nights crossing. From my experience to date: I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. Would be great if you can explain and help me understanding thank you. Eve parties where tickets are not available for purchase at the door. You probably know this number by heart, but just in case, here are the contact details youll need: They are a business and they are making huge amounts of money because we the drivers make the odd, honest mistake. With your consent MoneyNerd may pass you on to a trusted debt counselling company or insolvency practitioner. 4 days after Christmas I remembered and paid the charge trough the net but I wonder if Ill get a penalty or not. If so what was the ruling? Even the call handlers must have dealt with very angry people that they too have lost their ability to be nice on the phone. We the coin. If youre driving to one the South Easts major airports such as Gatwick, Luton, or Stansted theres a good chance youll need to use the Dartford Crossing and its new charging system. That sounds horrific can you send the full story? Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. We was on 3 week holiday and have seen info about fees on our way back. However I did pay for the crossing I had made (and for the return crossing I intend to make) within the so called grace period of 14 days which I only found out about on your site. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. (We spent a week on holiday in France with no internet so we couldnt have paid even if we were aware of the charge.) I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. Let me know if you have any problems. 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . Both journeys have been paid but has just left a small debut of -0.37 I have topped up the account. REASONS TO APPEAL A PARKING TICKET Local authorities and private parking operators rarely do anything right or by the book. Please enter the. Surely there is a time limit to issuing???? Today I found out there was a charge, found the website and called them. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). Im told, nicely , that if its my 1st offence ,often they only ask for the 2.50. Pretty disapointed that i had opened an account and monies were taken without my permission. Will also be taking a screen shot of this page to give an idea when I paid and when. A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. Its fine if you have permission from the owner. First time users of the crossing are given no advanced warning of fact that the toll crossing does not have any toll booth of any sort. Youre not alone if you paid the London Congestion Charge by mistake. You can manually top up the account or set it to add funds automatically. Yes the chances are you will be as long as it was the first time youve forgotten to pay while driving that particular vehicle. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. They check the picture and accept the mistake immediately, blame the computer recognition system and say they will take steps to avoid repetition and then a few weeks later another PCN, and another set of costs for me to challenge them. Looking at this site we are not alone, doesnt the fact so many people are failing to pay tell the operator something? I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF Like many here I havent used the Dartford crossing for some time, so when I used it a week last Sunday we had change ready and were constantly looking for signs displaying the various charges, but didnt see any. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . According to the gov.uk website, disabled drivers/ vehicles are still exempt. This is the second time Ive gone through it, but I paid on my first journey many months ago . And will they accept we will not pay the penalty. The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. I am very interested and heartened by the outcome of your independent tribunal. When I reached my destination my hosts were unaware of a crossing charge. I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. That said, you can use the tunnel for free at night if you cross between 10pm and 6am every day of the week. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? On 9 Jan 2016 I received by mail a notification from EPCPLC, dated 19 Dec 2015 The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. vorrei essere ricontattato per mail Also, check the terms and conditions from the van hire company, the 30 charge seems excessive. Many thanks for your help Pete, Ill give it a try. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. :( Thank you. So where does the money go from collecting these extortionate fines? You will receive it in Word and PDF formats. After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. If you would like to make an enquiry regarding your penalty charge notice, please use our
what happened to the 2.50? Looks like I will have to phone them. How will they collect the fees from foreign drivers. I have the same issue. I checked where I was on that day & time : It was the Thames bridge at Dartford. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? :(, Tommy, Simply use the store locator below to find the outlet thats closest to you. Oh Yippee. Have now received another penalty notice, this time for 105. I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? Hoping that I can appeal this. 1. Yes its not made to be easy. We all share your frustration on this one. Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. This shows there is something fishy going on inside the department or the management of Dartford crossing charge. We have one in our family the car is obtained from special suppliers and when we went through it automatically picked this fact up on the Registration. Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. Your stock number is shown on the top left of the birth certificate, common stock or preferred asset, either way you will have something they can draw from. I live 90% of the time in Germany. Rod Himsley. Figures show 300,000 drivers failed to do this in one month alone. I was aware of London congestion zone but not Dartford crossing. The amount of time and distress is good grounds, I would imagine. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. Have you payed the fine or are you waiting too see what they say? I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. When you believe a Dart penalty charge is incorrect, you have the right to appeal it. Were you unlucky enough to get a Dart Charge penalty charge notice? . Im getting very annoyed as it is proving impossible to prepay for a crossing..Terry. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. Free debt counselling, debt adjusting and providing of credit information services are available from MoneyHelper, an independent service set up to help people manage their money. However, it sounds like you just made one crossing so either pay now at the usual rate or wait until the charge notice turns up and gives you the 14-day grace period. Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. The reason? Ho gi pagato e posseggo la ricevuta che conserver visto che non mi fido. You should be given a 14-day reprieve on the first crossing at least. Theres a great feature that will let you specify a location for a reminder to be triggered. What the hell are they playing at. They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). It is free to use the crossing between 22:00 and 06:00. What can I do? The first hotel did not provide WiFi and so I was unable to search online. Was this the first time you have forgotten to pay? Iam from abroad. Come on England, surely they are other decent ways of collecting money, not an overnight or midnight practice!!! Hi- Thanks for sending your story. What an absolute scam, where does the money go from the fines? Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay my 271 fine. I havent received anything through the post about a fine or request to pay the charge. I know the UK Govt doesnt care but at least I feel I had a way to strike back! Im more angry with myself than anything else :(. But somehow after months of no problems the auto top up has been deactivated and weve received the fine(s). Told that yes the Tags were valid but they were linked to a specific vehicle!!!!! 0300 300 0120. (2). Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. The paper work from the D of T was issued 15/06/2015. This is for two reasons. Certain types of finance are not regulated, such as bridging loans. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Under my ownership, the . (2) We will be out of the country for the next three weeks so wont be making the return trip within the required 24 hours. 
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