Perhaps you have a keen eye for detail. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. I had to submit my previous procedural logs and take a test. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. We will re-assess in December, but it seems to be working very well. What makes you want to give back to your community? When I enjoy what I do it doesn't feel like a chore. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. But her prescription was on troubleshoot, and no one order it. What questions did they ask during your interview at Kaiser Permanente? Good answer! My idea was to talk to users of EHR systems at all levels. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. ", "I am happy with what I do as a pharmacy tech. Discuss the reasons why will you be great at this job. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. One for the clinic, one for me, and one for the patient. Take a few minutes to tell the interviewer a few things about yourself. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. There is a balance between allowing normal emotion and allowing it to impact your work. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. where i concurrently pursued a degree in both nursing and biological sciences. Are there specific Kaiser volunteer opportunities you'd be interested in? ", "You are searching for someone with 5 years' experience and I have two. It seems you would be a wonderful teammate to have around. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the "Early in my career, I was working a night shift with minimal staffing on our unit. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. Talk to your interviewer about a time when have had to adjust to changes on the job. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. That question can start up a great conversation, and you may learn a thing or two as well. Have a question or concern? Then I organized and effectively communicated this information with my attending. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. I take the time to listen and reflect back to ensure that I am providing the best care possible. There was not a formal method of teaching IR PAs. . "I am a highly detailed person, and I thrive on having a high level of organization in my day. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. It's best that the person knows the reasons why so that they can learn from the experience. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. "My customer service skills with my patients are definitely one of my strengths. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. I like to be on time with my schedule to ensure that our patients are assisted properly. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. Human beings all grow up in different manners and under different philosophies. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? 1 / 41. The staff wanted to start double-booking patient time slots. I cope with these emotions by telling myself that it's not my story, it's the patient's story. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. These relationships are created from the ground up. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. What does it mean after your phone interview. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. We had in services to help us prepare. Wonderful! In the end, their participation ensured that all departments that this decision would affect had a say in the new process. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. ", "I like my job, and I enjoy what I do. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. At Kaiser Permanente, integrity is held in the highest regard. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. It sounds as though you do everything possible to ensure your patients are set up for success. ", "I am happy to hear that Kaiser Permanente values long-term relationships. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I have always been great at working behind the scenes with the result being efficiency for others. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I indulge in the things that make me happy on my time off. I really like this answer! In addition to this podcast, I also subscribe to a couple of industry blogs. I also check what's low and order specialty if it's a fast mover. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Every person I care for has a story. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Excellent! This question is a little tricky because it's unclear. But when I'm home, I don't think about work. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. ", "I'm a bit of a nerd. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Deadline: October 5, 2022. I have enrolled myself in an evening/weekend workshop for the next six weeks. Did you consider how leaving AMA would impact his health and well-being? Kaiser has over 300,000 employees with a large diverse workforce. Hiring Age. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. Finally, end your response by talking about the positive outcome. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Ben Richardson, a principal in McKinsey's London office, conducted the . This is a great start! ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Tell me about yourself. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. ", "This is a great question. For 180 days, my employees were rewarded for coming to work 10 minutes early. Very good answer! Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I've cleaned up your answer slightly to more successfully deliver your message. Did you consider that the patient's physical pain or feeling ill would make his temper short? ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. The patient, staying because of back surgery, was unable to hit the call button. ", "I'm a very detailed and organized person. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. ", "No problem. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work.
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