The clause is designed to protect both buyers and sellers. Click or tap See actions and select Make changes. Contact us United States and Canada. Ticketmaster will be the only place selling VIP Tickets though. but I havent been able to get in contact with anyone from StubHub. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Hawaii People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. StubHub changed its refund policy about a month ago. Wish they would help. 0. / What happens when an event is canceled. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Guaynabo, PR 00968. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. The clause is designed to protect both buyers and sellers. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? No problem. The company prides itself on being a Fan-to-Fan service. Depending on where you live and how you got the tickets, you may be due a cash refund. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. The old bait and switch! I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. On March 7th, StubHub emailed Marrali a copt of its refund policy. Get immediate StubHub support from HelpOwl.com. Danielle is the author of this solution article. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. We do still love going to events and want buying tickets online to be easy and safe. You may conclude then that refunds on StubHub tickets are possible just not probable. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. We may be compensated if you click this ad. Enjoy!Make sure we land in your inbox, not your spam folder. Offers may be subject to change without notice. Find contact information here. Very dissatisfied customer. Enter your gift card PIN in the PIN field when prompted. 6:00 AM - 7:00 PM PT weekends. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." this link is to an external site that may or may not meet accessibility guidelines. This means sellers set the ticket prices. Click on any of the links and there is a private message link on the moderators page They can assist you. I was refused to talk with a supervisor , I had 4 tickets listed. You have lost a customer for life! StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. South Carolina, Great so in the future dont use stub hub because you cant get your money back. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Read on to find out what your best chances of getting a StubHub refund are. Have a StubHub question? We'll email you when an event is canceled. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! After the switch, you will enter the email address you use to access the community in order to reset your password. It is taking Stubhub about 120 days to process refunds. Had a concert canceled because of COVID-19? And 2 hours before the game I had no listings active. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. You will enter your community username and new password and done! But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. You can reach the corporate office at 415-222-8400. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. For obvious reasons, this isnt usually a satisfying compensation. Fatsuma Stagehand Colorado: 8,688 customers due $3,120,442 in refunds. Click here to update this department. Did you find it helpful? If you feel like StubHub cheated you, you could take action against them. Lets dive into it right away. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Customer Service training is needed. They're upset StubHub is refusing to . StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Listings for companies similar to StubHub: Customer service is awful. and take advantage of this neat service whenever you need it. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. StubHub offersthe retroactive refunds because the live events industry is opening back up. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. No. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Events postponed or rescheduled won't be refunded, Fowlks said. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Louisiana The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Harris Teeter. Dollar Scholar Asks: Why Can't the Government Just Print More Money? I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Sign in, or if youre new to StubHub, sign up for free. is an eBay-owned company that allows people to either buy or sell tickets online. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. 1:00. If you purchased on a registered account, your credit is available within your StubHub Wallet. They may sell them for more or less than face value. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. I was a no show due to a soft water flooding of o Find help with your questions from other fans through our own peer-to-peer community! Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). They say $0.00. Your online site is a disaster, It does not work to apply a credit. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). See detailed StubHub customer service rankings, employee comments and much more from our sister site. Have an idea for StubHub? These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Covid 31 Refunds 41 StubHub 211. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Contact us United States and Canada. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. . Click that link and you're good to go. I been buying and selling for 12 years with them. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Just log into your DoNotPay account using any. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. International orders are handled a bit differently than those within the US, @Lighty7. To reach customer support call 1-866-788-2482 Find contact information here. Customerscomplained to the media andfiled lawsuits. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e The seller would net $85.. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Georgia A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. What a horrible service! What do you mean Dming the moderators? If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . How do I contact StubHub for a refund? I was only given the option of the credit and the event was in CA. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . They have a VOID watermark. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. After the switch, you will enter the email address you use to access the community in order to reset your password. DoNotPay doesnt care about that. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Customer service all the way to your seat, 2000-2022 StubHub. Viagogo, a tickets marketplace, bought StubHub in February 2020. What Happens If I DonT Pay National Insurance Contributions? New Yorkers, however, are in luck. 7 calle 1, Suite 204 User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. See if youre using the right email and password. Your California Privacy Rights / Privacy Policy. How to reach a live person: Speak "customer service" at first prompt. Maryland: You can also try refreshing your Listings page. The cash refund will be issued by May 31, 2021 and will. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. "If you have tickets to a show that is postponed, you will be able to select your refund . on 2/28 at 3:05PM I have been trying to purchase tickets for over a week now. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. StubHub also has live chat operating 24/7. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Customers can keep their credits if they like. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Once you receive that email you can log into your account and navigate to the StubHub wallet. Ticketmaster for Ever. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. DoNotPay can be by your side during the process and help you sue any company in small claims court. Enter your gift card number in the Add a Fancode & gift code section. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. So the funds are available but you only adhere to the state-by-state laws? How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Marrali just wants her money back, and she's not the only one. No matter how you get them, well email you when theyre ready. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. If your payment is pending, well cancel the payment. To reach Customer Support call 1-866-788-2482. to check out everything we offer. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. They are printed with duplicate. please contact StubHub US Customer Service at 1.866. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If you have already been paid, we'll charge your credit card on file to recover the payment. Poor customer service is the biggest pet peeve to DoNotPay. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. How to Contact StubHub for fraudulent tickets. How do I contact StubHub for a refund? ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Reply anytime to let us know how we can improve. I think I'm golden and I made my sale. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. It is now November - this is ridiculous. Having difficulty navigating this. Personal Loans can provide financial relief during an emergency. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. How do I complain to StubHub? What Qualifying Event Would Trigger 18 Months COBRA Continuation? Request and Get a StubHub Refund Right Now. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. but I havent been able to get in contact with anyone from StubHub. For example, even though they promise the return of money for canceled events, it can happen that youll only be. There you will see your canceled event credit along with a link to request a refund instead. Review the StubHub return and refund policy at ReturnsAndRefunds.com. StubHub sellers set the price of their tickets. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Stubhub said they have the seats were listed until a hour past kickoff. New York How do we request the refund? All you need to do is follow these short steps below: Voil! does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Help us improve this article with your feedback. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Get useful tips, expert advice and cute animals in your inbox every week. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Find contact information here. All rights reserved. How can I email stubhub to refund tickets for a cencelled event.
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