Its work when I change the guest os one. Thank you. After that, all you need to do is plug in your mouse and it should start working! @phlyx This is a common problem is being solved. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Run FlexiHub on the virtual desktop, and login. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. For disconnect issue when switching users, we can't reproduce the issue in-house. LOTS of people here use Splashtop. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Step 4. Open the app to see if Splashtop runs as intended. Brilliant! All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. Holding down a click is like holding your finger down on the device screen. You should see a prompt to pair your mouse. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Thanks Gregg. I found this post while researching how other people have fixed the problem. it take THREE detailed emails to get to this resolution when as you noted, this Create a new remote connection to the Windows machine and start printing. Sorry JR Im still on my learners plates when it comes to Mac . In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Thanks! It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. Simply close the app, and it should work upon opening it again. Just open the Splashtop Streamer and choose Install Printer Driver. Thanks, Cameron. Splashtop enables remote access to Windows and Mac computers from iOS devices. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. thank you !!!! That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Is there a bug report with microsoft we can upvote to get this fixed? Close the file manager to return to remote desktop control. Why? Lock the remote computer's keyboard and mouse while in session. Your solution OFFICIALLY ends the nightmare. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Ok, so it's a touchpad issue. In the Mouse properties window, change the Scheme to Windows Black (system scheme). Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). Thanks. The office display fills the monitor, so users wont see anything from the home computer/laptop. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? Solution 6. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. First noticed this behavior after logging in with splashtop. vice versa. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. console session, and then switch to the RDP session, then Splashtop & RDP Now, reboot your system. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. is a KNOWN ISSUE?Gregg. (It does tend to disappear after watching a movie online.) Keep your computer ON and make a successful connection, then shut down your computer (power off). Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. "Cant you just use VNC or something similar?" Perhaps Mark from Splashtop may have an answer. connect with Splashtop, you should Not log to the windows login of the Console Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Im using Windows 11. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. Renaming the file worked Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. The standard pointer remains visible regardless. Do you get it now? Your daily dose of tech news, in brief. Id definitely like to hear of a permanent solution to this as its damn annoying. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! And thats it. Chief Technology Officer at OnePlace Solutions. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams Launch the file manager from the control bar. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Microsoft MVP: Office Dev "Now hopefully you understand why i said 'can you use VNC? I'm excited to be here, and hope to be able to contribute. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Check through the settings and adjust any you want to change. 04-10-2020 12:26 AM. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. If the display remains blurry/fuzzy, try restarting the remote session. and was challenged. Any quicker keyboard shortcuts? To continue this discussion, please ask a new question. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Any way to make it not dissappear. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. Most often, users will receive a black screen upon opening the app. Hi Team, My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Think this help any others like me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reinstall Google Chrome. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. Please help attach logs in your ticket. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. Sadly, 720px is the highest resolution currently supported by the driver. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices This is not the case. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). Expand the virtual display to a full screen mode. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. I love getting comments like yours. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Hope this helps someone else besides me, who likes the original white cursor scheme. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. Now hopefully you understand why i said "can you use VNC?". : I was messed up by which Windowss pointer would I change for ( Guest or Host ). This is what fails at my client's office to their Win 7 computers. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. To approach a computer remotely, it must first be set up . If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. If this still doesnt work, try running an older version of the app. If so, change the cursor movement in Excel so it's set up properly. I have a system with me which has dual boot os installed. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. After downloading . What are some of the best ones? If not, its a quick learning curve. Apply, and voila, the cursor is visible again and the remaining pointers are still white. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Since the mouse is usb connected, there will be no problems with sharing the device. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. This does work in LogMeIn, TeamViewer and GoToMyPC. Keep pressing and holding for up to 10 seconds (until the device turns off). I do almost all my work over RDP and this was driving me crazy! Thankfully the fix is a pretty simple one. Deselect Auto-hide the taskbar. The Current Sessions list shows you currently running sessions under your account. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Welcome to the Snap! unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Running remote support sessions from a web browser isnt supported. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. 6. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. This will automatically shut off the device. Copyright 2023 Splashtop Inc. All rights reserved. someone logs in with RDP remotely, the console session will get logged out, and Please note: This may reposition your desktop icons. still the cursor is not visible on the remote computer which i have remoted in to, please help. On your iPad, click " Trust " when " Trust this computer " pops up. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. OMG!!! Your remote access session is complete! I say its a good compromise. Change). Select Google Chrome and click Uninstall. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Privacy Policy. I thank God everyday you were born. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Testing VNC or something similar, even SOS, would be have been irrelevant. RDP is NOT open to the Internet in general). Thanks and apology for the issue encountered. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. thanks for leaving the comment. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Supports Windows, Mac, and Chromebook. Geez, you may as well have recommended trying to open Excel without issue. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question 2. Share this: Twitter Facebook LinkedIn More Loading. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Today I finally had time to google wtf made the cursor disappear. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. The file transfer function is invoked from within a session. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! Is there a way i can do that please help. I see that type of response, but I don't reply to them because they are not in my post thread. If Solution 1. I'm a freelance writer specializing in technical communication. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. Reinstall Google Chrome and try again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. See Software Compare Both. Choose Uninstall. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu Yes No AM ambercalm Replied on October 4, 2016 When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. This has been bugging me since recent windows update. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made.
splashtop mouse not working
splashtop mouse not working
