Find helpful customer reviews and review ratings for ZWILLING Fresh & Save Vacuum Sealer Machine Starter Set with Airtight Food Storage Container Glass, Sous Vide Bags, Meal Prep at Amazon.com. Henckels, LLC. They'll take your money and run and do not stand by their products, even the high end ones. If youre looking for inclusive sets or deeper pans, check out other options like the Spirit or Clad CFX. It was well packaged and was already broken (which I had evidenced before with photos!) It has been well past 30 days and I have not received an update much less a refund. Since Zwilling deals with cutlery items like knives etc, your package should abide by the rules of the US Postal regulations. Be friendly The most important rule in providing excellent customer service is to be friendly. If the CS can't find it, how am I suppose to find it? I will NEVER order or purchase any of their product offerings from this day forward. The inner part of lid cracked after 4 months with only 2~3 uses. zwilling PRODUCT REGISTRATION. A $44 Value! It is easiest for us and speeds up the process if you choose the form for the category of the product: Henkel Adhesive Technologies or Henkel Consumer Brands. Bought the vacuum sealing unit online and when I received the item it doesn't work at all. We're here to help. Bad customer service, would not facilitate an exchange and did not make the return process easy. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. But not what you would expect from 100 knives! I tried to contact Zwilling through their Contact Us page. Product good but customer service is lacking. An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. Dont order from this company. Repackage the product(s) in the original packaging and pack securely. I give one star because I cant give zeroWe purchased 2 pans and after a few times of use in slow cooking they started to become brown and sticky.I sent the pics over an email as they have warranty (apparently but it doesnt exist that), and they say it was our fault overheating the pans and the warranty doesnt cover that!The worst brand and the worst customer service I have ever contacted in my entire life!We will never purchase again, and we will never recommend it to anyone!!! Great culinary travel tips. You can also reach out to Zwilling via email directly. After trying to get through to them for three solid days, I was asked to upload a video of the dysfunction. Cost me $28 to ship it back, when they should have just canceled my order. Contact our team! Who is Henkel and what drives us? If it is not possible to return the product to the physical or online store from where it was purchased, then mail the product in to Zwilling. After two weeks of waiting for what I purchased, I first wrote an email and no response. I tried another browser to see if the Contact Us form is working. Why should I waste my money and time because theyre technical issues! To reach out to the right contact person our suggestion is to use the contact form on the local website. It was awarded a 4.7/5 star score from 1,062 shoppers who loved the pans for their nonstick nature and quality look and feel. Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. Awaiting amount to reflect on card. You can find the email address for their customer service team on the Contact Us page on their website. I spent a week going back and forth with the company who said they would send me a new one, and now they're backpeddling. At Cutlery and More, we offer the very best of the Zwilling cutlery collections -- and cookware too. Dont do business with this company. Yes, you would go through Zwilling customer service, as they are Staub's parent company. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? Through our brands and technologies, across our teams around the world. Some Zwilling lines only include one type of pan like the Carrara Plus. Just paid for shipping and they fixed it. As our recruitment process is standardized, it does not include unsolicited applications. Please create a personal profile within our application tool and activate alerts for positions you are interested in. You can find the full range of our brand portfolio in Brands & Businesses. There you will find an overview of the brand and you can check if the brand is available in your region. Dialog with the public is important to us! In this case please read if your patent meets our requirements. So how do you go about choosing a pan thats right for you? in the course of our stakeholder relationship management we will store the data no longer than needed in order to fulfill the aforementioned purpose or as long as required in case any statutory retention obligation applies. On Dec 14 while it seems like refund is done even though I didn't request for it and wanted the items. I returned it (packaged in multiple layers of bubble wrap) and they cheekily claimed that it had broken in the post due to poor packaging, but they would replace it as a gesture of goodwill. Worth every penny and is comparable in price to other brands but better quality, while another customer wrote, Not cheaply made. There, 371 shoppers awarded it 4.4/5 stars. Please turn it on so that you can experience the full capabilities of this site. Zwilling offers a limited lifetime warranty for all its products. Anyone can write a Trustpilot review. You can browse the database for the product name, your country and your language. ** Newsletter abonnieren und von. What makes Zwilling special? I've contacted customer service and need to submit all kinds of info with pictures. Please go onto the website and get the correct item code so that we can be able to assist with the replacement spring.". 5. Lids: Tempered glass lids for easy monitoring while cooking. I bought these dishes in May of 2022. . Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. According to the Zwilling warranty, once the original product from Zwilling has been determined to be defective, and is determined to be eligible for the Zwillings limited warranty, Zwilling will replace the product. According to the Zwilling warranty policy, if you are making a warranty claim, Zwilling will not pay the shipping or handling charges incurred during the warranty return process. Try to greet customers with a smile and always be courteous and respectful. Att: Consumer Service 171 Saw Mill River Road Hawthorne, New York 10532 Included with the products should be the following information: Full Name Full Mailing Address Daytime Phone Number Description of the products (Example: "Four Star 4" Parer) J.A. You'll be able to trim even the toughest toenails with ease. Battery needs to be replaced and the don't sell the battery. Zwillings warranty is created by Zwilling and they have the right to make changes to this without notice at anytime. It was then that he insisted Zwilling's was experiencing internal ordering issues and that the product I had ordered was indeed, NOT IN INVENTORY! Save my name, email, and website in this browser for the next time I comment. Moving on, I headed over to Amazon to check out the Zwilling Spirit Ceramic 10-Pc Set. Discover stories, expert articles and news from Henkel on Sustainability, Innovation, Digitalization & New Work in our digital magazine Spotlight. They said they will eventually send me a gift card for the postage. Needless to say, the days passed and no refund appeared. Their costumer service keeps saying sorry but nothing else, they asked me to reorder it but its way more expansive than the price I purchased! The Madura Plus is also fry pan-heavy. I seem to have to contact the company to remind them; they have not initiated any updates. I considered trying Zwilling warranty program, but found out that shipping cost is on customer. If you are not able to return the product from the authorized retailer or online store then you can choose the next option. Which is why Zwilling accepts warranty claims of Zwilling products purchased from ths legitimate sellers. Well walk you through a few points to consider before shopping. Not worth the stress - so many competitors out there with better products and better service. This The Zwilling warranty is applies to the original purchaser who is the initial purchaser of the Zwilling product for as long as they own the purchase. Zwilling is a well known brand of cookware and cutlery. Technical Data Sheets for our Adhesives products are available in our TDS database. They did not so I went back to my credit card to file a dispute against the charge.I have ordered a few knives from them that were great and came in on time. If you plan to use your pot in the oven, opt for one that can withstand more heat. Zwilling is a well known brand for cookware and cutlery. Brand: ZWILLING 36 ratings Lowest price in 30 days -6% $16999 Was: $179.95 FREE Returns About this item Curved bolster encourages cutting with improved precision, safety and Comfort POM handle is durable and resilient SIGMAFORGE knife is forged from a single piece of Special Formula High-Carbon NO STAIN stainless steel Consumer Service Hours: MON-THU: 9AM-5 PM EST. Melde dich an um deine Wunschliste zu verwalten, deine Bestellungen zu verfolgen oder dort weiterzumachen wo du aufgehrt hast. https://www.zwilling.com/us/warranty.html, Follow this page. Henckels Twin Fin II Never ever deal with this Zwilling company. Error! As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. Gift With Any HENCKELS Oven Safe: Ceramic nonstick: 400F, Hard-anodized nonstick: 450F, Stainless steel: 500F . This post answers all your questions about seasoning stainless steel pans. Then you can select your language and country to find the data sheet you are looking for. Delivery was prompt. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us.
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